Shipping & Returns

Returns:

All of us here at ASDD want to ensure that you love and enjoy your new jewelry.  If for any reason you are not happy with your new item(s), we offer a flexible return policy.

We accept returns up to 30 days after your purchase.  In order to be eligible for returns, items must meet the following requirements:

  • Be in new condition
  • Must not be broken or missing parts
  • Include all packaging and tags 

Once 30 days from the time of your purchase has passed, we won't be able to issue any refund.  However, in the event your item(s) never get delivered to you, we will gladly issue a full refund.  This only applies once 45 days from your purchase has passed, and you have made a claim with the shipping carrier.  There will be tracking added to all packages to ensure if the package was delivered or not.

To complete your return, we also require a receipt or proof of purchase.

Once your return is received and inspected, we will email you to let you know if we approve or reject your refund.  

If approved, please give ample time for the refund process to occur (approximately 7-10 business days).  We will issue the refund back to the credit card you originally used when purchasing your item(s).  

You will be responsible for the return shipping cost when sending your item(s) back.  

To return any item(s), please send them to:  A Sparkling Dawn Design, 163 Wildflower Lane, Pensacola, FL 32514

Shipping:

All packages are shipped via USPS Priority Mail with tracking at a flat rate fee.  We offer free shipping on all orders $75 or more before taxes.  Shipping and handling times range from 2-5 business days. 

All items ship out the same day or next day of purchase, (excluding weekends). We will do everything in our power to assist the shipping carrier in making sure your items get to you undamaged. 

We ask that you please enter and verify your correct shipping address before finalizing your purchase to ensure your package goes to the correct location.

For any further questions or concerns, please contact us directly.

 

 

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